Terms & Conditions
Effective Date: 9th August, 2025.
Welcome to From Soul to Song. By purchasing, downloading, or otherwise using our products or services, you agree to these Terms and Conditions.
1. Digital Products
1.1 All songs, compositions, audio files, and related materials (“Products”) offered by From Soul to Song are delivered digitally.
1.2 Products may include, but are not limited to: custom songs, mastered tracks, audio files (MP3/WAV), and related digital deliverables.
1.3 Delivery timelines (e.g., 7–10 days, 10–14 days) are estimates and may vary based on project complexity, revisions, and communication.
2. Non‑Refundable Policy
2.1 All sales are final. Due to the custom and digital nature of our Products, we do not offer refunds, exchanges, or cancellations once an order is placed.
2.2 If there is an issue with file delivery (e.g., corrupted or incomplete files), From Soul to Song will promptly provide a corrected version at no additional cost.
2.3 Refunds may only be considered in cases of duplicate payment or technical error on our platform.
3. Licensing & Usage
3.1 Your purchase includes the specific license granted under your chosen package (Silver, Gold, or Platinum).
– Silver Package: Personal Use License only.
– Gold Package: Commercial Use License (branding, business use, marketing).
– Platinum Package: Commercial Use + Distribution License (one platform included; upgrades available for additional platforms).
3.2 Redistribution, resale, sublicensing, or unauthorized duplication of any Product is strictly prohibited unless explicitly granted in writing by From Soul to Song.
4. Revisions & Creative Control
4.1 Each package includes a specified number of revisions (e.g., 2, 3, or 4 rounds). Requests beyond this scope may incur additional charges.
4.2 Creative interpretation, artistic direction, and final production decisions remain at the discretion of From Soul to Song, unless otherwise agreed in writing.
5. Intellectual Property
5.1 From Soul to Song retains all intellectual property rights to original compositions, arrangements, and recordings unless otherwise stated in your package license.
5.2 Clients may not claim authorship or ownership of the underlying composition or master recording beyond the rights granted in their purchased license.
6. Limitation of Liability
6.1 From Soul to Song is not liable for indirect, incidental, or consequential damages arising from the use of our Products.
6.2 Maximum liability shall not exceed the total amount paid for the specific Product in question.
7. Governing Law
7.1 These Terms and Conditions shall be governed by and construed under the laws of [Your State/Country].
7.2 Any disputes will be handled in the courts of [Insert State/Country].
Refund Policy
At From Soul to Song, every track we create is custom‑made and delivered digitally. Because of the personalized nature of our music, all sales are final and non‑refundable.
We do not offer refunds, cancellations, or exchanges once an order is placed. This policy ensures fairness and protects the creative process behind each custom song.
Exceptions may only apply if:
– A duplicate payment occurred due to a technical error, or
– The delivered file is corrupted or incomplete (we will promptly resend a correct file at no cost).
By completing your purchase, you agree to this Refund Policy.
Delivery Policy
All of our products are delivered digitally. No physical items are shipped.
Delivery Method
– Completed songs are delivered via secure digital download (MP3 and/or WAV, depending on the package purchased).
– Download links or files are sent to the email address provided at checkout.
Delivery Timeline
– Silver Package: 7–10 business days
– Gold Package: 7–10 business days
– Platinum Package: 10–14 business days
Notes: Timelines may vary based on project complexity, requested revisions, and communication response times.
Revisions
– Each package includes a set number of revisions (1,2, or 3). Additional revisions may incur fees and extend delivery timelines.
Failed Delivery
– If you do not receive your song within the stated timeframe, please check spam/junk and then contact us.
– For corrupted/incomplete files, we will promptly resend a corrected version at no additional cost.
Privacy Policy
From Soul to Song respects your privacy. This summary outlines our typical practices.
Information We Collect
– Contact details you provide (name, email, phone).
– Order and project details (occasion, preferences, lyrics/story inputs).
– Payment‑related details are processed by our payment partners (e.g., Stripe) — we do not store full card numbers.
How We Use Information
– To create and deliver your custom song and support your order.
– To communicate about drafts, revisions, and delivery.
– To improve our services and (with your consent where required) send updates or offers.
Cookies & Analytics
– Our site may use cookies or similar tech for essential functionality and aggregated analytics. You can adjust cookie settings in your browser.
Data Sharing
– We share data only with service providers necessary to operate our business (e.g., payment processing, secure file delivery) under appropriate safeguards. We do not sell personal information.
Data Retention
– We retain project files and related personal information as needed to fulfill your order and for legitimate business/legal purposes. You may request deletion where applicable law allows.
Your Rights
– Depending on your location, you may have rights to access, correct, or delete your data, or to object to certain processing. Contact us to exercise these rights.
Children
– Our services are not directed to children under 13, and we do not knowingly collect their data.
Changes
– We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version.
For region‑specific notices (e.g., California/CCPA, GDPR), please contact us so we can provide the appropriate disclosures.
Contact
From Soul to Song
Email: support@fromsoultosong.com